Our Commitment To Privacy
Thank you for shopping at thinscentsonline.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information, and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

The Information We Collect:
This notice applies to all information collected or submitted on thinscentsonline.com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Thinscentsonline.com may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of our company family.

We also use the personal information you provide (about yourself and others) for other business purposes such as customer service, fraud prevention, and providing you with information and offers we believe may be of interest to you. For example, when you purchase our products, we ask you for your e-mail address. We use your e-mail address to send you information about your order, and we may also add your e-mail address to our mailing list. You may ask to have your contact information removed from our mailing list at any time by notifying us via e-mail.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
We may share personal information collected through thinscentsonline.com with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as credit card processing services, data storage services, and web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies). These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated us

Secure Shopping:
Orders placed on our site are encrypted using SSL technology, so you can rest assured that your transactions are protected. Information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later support SSL. If you still have concerns about ordering electronically, feel free to call (618)- 309-4561 and place your order over the phone. Please have your credit card ready. You can also fax your order to (618)-524-5410.

Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via e-mail.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Policy Changes:
ThinScentsonline.com may periodically update this Privacy and Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The thinscentsonline.com Privacy and Security Policy only address the use and disclosure of information we collect from you on our website.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an e-mail at contact@thinscentsonline.com or write us a letter at:
ThinScents
P.O. Box 665
Metropolis, IL 62960

We take pride in the quality of our merchandise and want you to be happy about your order. You may return any unused, unopened merchandise that is in saleable condition for a full refund within 15 days. Items must be returned with the original receipt and original packaging intact. Shipping costs are nonrefundable. We cannot accept returns on items that have been purchased at retailers other than thinscentsonline.com. WITHOUT EXCEPTION, WE DO NOT ACCEPT RETURNS ON USED OR OPENED ITEMS.

Please e-mail us at contact@thinscentsonline.com explaining what items you would like to return. Once we approve your request, we will provide you with a Return Authorization Number. You may then send us the unopened and unused merchandise along with your Return Authorization Number. Once we receive the returned merchandise, we will credit the original credit card used for purchase, less shipping charges.

We are required to collect sales tax on purchases made in the state of Illinois.

All orders are shipped via UPS Ground and take between 4-10 business days for delivery in the Continental US.
Please note: UPS does not deliver to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO). All orders are shipped within 72 hours unless otherwise noted. We ship Monday - Friday, any orders placed on Saturday or Sunday will be processed the following Monday.

If there should be any delay in shipment or if products are temporarily out of stock, we will notify you immediately via email or telephone.

Due to the small content of alcohol in our room sprays, we are not allowed to ship them via airmail. However, candles, reed diffusers, and travel tarts may be shipped to Alaska and Hawaii. Additional shipping charges will apply.

Currently, we do not ship outside the United States.

The shipping rates are based on real-time UPS calculations based on weight and the zip code being shipped to.

Due to the small content of alcohol in our room sprays, we are not allowed to ship them via airmail. However, candles, reed diffusers, and travel tarts may be shipped to Alaska and Hawaii.

Currently, we do not ship outside the United States.

If you are interested in selling ThinScents products, please fill out the wholesale form here. You must provide us with a valid tax ID number, resale certificate, and all wholesale accounts are subject to approval. After you have been approved, we will provide you with a password to log in and place orders online. You may also call (618)-309-4561 to place an order or for more information about setting up a wholesale account.

If you are tax exempt, please mail or fax a copy of your exemption certificate to 618-524-5410 after submitting this form.